Technical Trainer(Training Content Creation)

Training Program Development:

• Design and develop comprehensive technical training programs aligned with the organization's goals and objectives.

• Create training materials, including manuals, presentations, videos, and online resources.

• Design, develop, and publish in-app guides and other product adoption materials

• Simplify technical content from multiple sources into consumable walk throughs, in-app guides, or smart tips to encourage and enable product adoption

• Produce content, particularly product walkthroughs and guides, that is easy to understand and use

  
  

  Needs Assessment:

  • Collaborate with technical support managers to identify training needs and gaps in knowledge or skills.

  • Stay updated on industry trends, product updates, and customer feedback to incorporate relevant information into training programs.

  Feedback and Evaluation:

  • Implement assessment methods to measure the effectiveness of training programs.

  • Collect feedback from trainees and use it to refine and improve training content and delivery.

Qualifications and Skills:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in technical support or a related field.

• Strong knowledge of the products, services, and technologies the technical support team handles.

• Excellent communication and presentation skills.

• Demonstrated ability to create engaging and effective training materials.

• Experience with instructional design and adult learning principles.

• Detail-oriented with strong organizational and time management skills.

Who we are

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Join Our Mission for a Sustainable Future and Enjoy the Following Benefits:

• Health insurance that covers up to three dependents

• Shuttle service for convenient transportation

• Complimentary on-site food and coffee for your enjoyment

• Allowances

• Access to a comprehensive learning and development platform that provides on-the-job training on essential skills, with the ability to track your progress centrally

• 15 days of vacation leave and 15 days of sick leave for your well-being

• Joining a world leader in environmental services

• Hybrid work arrangement for a flexible work-life balance