Strategic Account Manager

Sustainability that means business

Who we are:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people:

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

We are seeking a dynamic and experienced leader to join us as a Strategic Account Manager. This role involves taking ownership of our top customers / key accounts, nurturing these significant relationships, and building connections across all levels of their business. Your primary responsibilities will include maintaining client satisfaction, driving revenue growth, and identifying opportunities for upselling and cross-selling.

In addition to acting as the main point of contact for these top accounts, you will orchestrate our internal functions to provide the best support to our most valuable customers. Your crucial role will require you to understand their business goals, industry trends, and the specific needs of each client, using this knowledge to provide tailored strategic solutions.

Ideal candidates should possess exceptional communication and negotiation skills, a solution-oriented mindset, and an unwavering commitment to our clients' success. Your ability to lead and influence at multiple levels will be key in maintaining and elevating our status and reputation with our most valued customers.

Strategic account manager responsibilities:

• Cultivating and strengthening relationships with our top-tier clients, serving as their primary liaison for all inquiries, issues, and escalations. This involves building connections both in person and remotely.

• Developing an in-depth understanding of each client's business goals, challenges, and market presence, to provide strategic advice and solutions that align with their objectives.

• Implementing regular business performance reviews with clients to gauge their satisfaction levels, identify potential improvements, and uncover growth opportunities.

• Leading cross-functional internal teams, such as Marketing, Support, Professional Services, and Product Development, to deliver results that surpass client expectations.

• Recognizing and actively pursuing upselling and cross-selling potentials, synchronizing efforts with the sales teams of other business units to create effective account expansion strategies.

• Staying up-to-date with industry trends, competitor activity, and overall market conditions to proactively identify potential challenges and opportunities for our clients.

• Reporting vital account metrics, such as revenue growth, customer retention rates, and client satisfaction, to upper management.

• Coordinating with internal stakeholders to ensure smooth project execution and successful delivery of services.

• Attending industry events and conferences as a representative of our organization, simultaneously nurturing existing client relationships and generating new business prospects.

Strategic account manager required skills:

• Effective Communication: You possess strong interpersonal skills, with a proven ability to build tangible and remote relationships, establish rapport, and instil trust with clients.

• Problem-Solving and Analysis: You're adept at identifying and addressing clients’ needs promptly, using excellent analytical and problem-solving skills.

• Proven Account Management: You've shown notable proficiency in account management. Your focus is on strategic relationship development and revenue growth.

• Multitasking and Attention to Detail: Your ability to manage multiple accounts, maintaining high accuracy and attention to detail, sets you apart.

• Negotiation and Influence: You have robust negotiation skills and can influence outcomes, driving results while navigating hurdles.

• Time Management: Exceptional organizational and time management skills enable you to prioritize tasks effectively and meet stringent deadlines.

• CRM Proficiency: You are proficient at using CRM software and related tools, employing them to manage client relationships effectively and monitor performance metrics.

• Industry Knowledge: You possess comprehensive knowledge of industry trends, market dynamics, and account management best practices.

• Independent and Collaborative: You demonstrate the ability to work both highly independently and collaboratively, teaming up with cross-functional departments to achieve shared objectives.

Required qualifications:

• 10 + years of sales success in a quota-carrying role

• Proven ability to meet and exceed sales targets.

• Fluency in German and English is essential.

• 5 + years as key account account manager, preferably in a B2B SaaS environment.

• Tech savvy and experienced in a consultative approach with customers.

• Excellent customer service and a sense of urgency for follow ups with customers and the network.

• Demonstrated ability to build and maintain strong client relationships.

• College degree in business, marketing or equivalent.

• Strong written and verbal communication, prioritization, and multi-tasking skills.

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.

• Excellent presentation and negotiation skills.

• Ability to travel for client meetings and industry events as required.