Software Support Engineer

We currently have exciting opportunities for Software Support Engineers to join our expanding team at our offices in Cebu City, Philippines

Role Description

A Frontline Support Engineer works as a technical resource within our Customer Support organization. They will work closely with our Tier 1 Technical Support Analysts to resolve recurring systemic issues and perform root cause analysis.

This role will work directly with clients and other team members to resolve incidents ranging from troubleshooting SQL Server performance issues, analysing views & stored procedures, and performing minor project work for our ERP solutions.

Responsibilities

• Address and resolve incoming application questions and incidents from end users

• Document all pertinent end user identification information in our CRM database

• Ability to perform root-cause analysis on recurring system issues

• Remotely perform application updates, software upgrades, and database backups

• Record, track, and document the problem-solving process

• Participate in after-hours on call rotation

• Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues

• Remain current on changes and new features added through regular software updates & releases.

• Other responsibilities as assigned

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experience

• Troubleshooting skills with a high level of self-reliance to resolve complex technical problems

• Excellent oral and written communication skills with both technical and non-technical audiences

• Ability to work in a fast-paced team environment

• Basic networking, user administration, and T-SQL scripting skills required

• Experience with Microsoft SQL, SAP Crystal Reports, SQL Reporting Services, and the Windows Server product line are an advantage.

• Current Microsoft certifications in SQL Server and Windows Server product lines an advantage

Who we are

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Join Our Mission for a Sustainable Future and Enjoy the Following Benefits:

• Health insurance that covers up to three dependents

• Shuttle service for convenient transportation

• Complimentary on-site food and coffee for your enjoyment

• Allowances

• Access to a comprehensive learning and development platform that provides on-the-job training on essential skills, with the ability to track your progress centrally

• 15 days of vacation leave and 15 days of sick leave for your well-being

• Joining a world leader in sustainability software services

• Hybrid work arrangement for a flexible work-life balance