Senior Support Analyst

The Senior Support Analyst supports our post-implementation customers, carrying out requests for data configuration, updates, analytics and reporting support to ensure they have a smooth ESG journey and contribute to their sustainability goals. You work well as part of a team and have exceptional communication, project management and organizational skills.

Responsibilities:

• Scope and provide effort estimate for billable work

• Prioritize work effectively to adhere to project timelines

• Manage and execute professional services requests in line with expected timelines

• Provide support to the Customer Success Team for end of year reporting deadlines

• Create and update ESG reports and provide data analytics support

• Assisting customers with reporting to sustainability frameworks (CDP, GRI, SASB, GREB etc.)

• Provide quality assurance checks on customer data, ensuring that emission factors line up with the agreed key and data is calculating as expected

• Update emission calculations based on customers' needs including emission factor updates, estimations and organizational changes

• Understand customers’ organizational needs and goals

• Tracking effort hours against the customer's allotted budget and frequently communicating the project status of used billable hours and remaining billable hours

• Work closely with Support, Customer Success, and Engineering teams to understand and meet customers’ requests in a timely manner

Requirements

• The ability to multitask effectively and remain organized 

• The ability to work independently and as part of a team 

• Time management skills 

• Proficiency in data management/Excel

• Analytics and report building

• Excellent communication skills

 Bonus skills/nice to have

• Passion for, and/or experience with, sustainability, environmental sciences, GHG accounting, Environmental, Social and Governance (ESG) and Corporate Social Responsibility (CSR) frameworks.

• SQL knowledge

DIGITAL WAYS TO A CLEANER WORLD

Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability.  

AMCS leads the way

The AMCS team is at the cutting edge of technology. Companies come to AMCS to achieve their sustainability strategies as we help companies to reduce their carbon footprint and work in a more environmentally conscious way. AMCS has created digital ways to a cleaner world.  

What we do 

AMCS is a global leader for integrated software and vehicle technology for the environmental services industry. AMCS delivers enterprise cloud-based software solutions worldwide supporting over 5,000 customers in 23 countries. AMCS employs over 1200 people across 22 countries, headquartered in Ireland with offices in North America, Europe, Australia & Asia

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

Join us drive a more sustainable future and enjoy these benefits:

• Health insurance covering up to three dependents

• Employee shuttle service

• On-site food and free flowing coffee

• Allowances

• Comprehensive learning and development platform that provides on-the-job training on key skills with the ability to regularly self-assess and track your progress centrally