Manager of Product Operations

Sustainability that means business

Who we are:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

Manager of Product Operations

Manager of Product Operations is an important role on the Product team, it requires a person who is a lead organizer, a talented program manager, and an excellent communicator. Reporting to the Head of Product Operations and Strategy, your primary responsibilities are ensuring that the product development process is efficient and effective, and providing the data to help product managers determine if their products are meeting customer needs and expectations. You'll be a pivotal player within the product organization and drive process change and continuous improvement. This is an individual contributor role.

More About Your TeamProduct Organization consists of Product Managers, Product Owners, UX Designers and Analysts. They work collaboratively in scrum cross-functional teams of engineers, QAs, and engineering managers.They follow different processes and contribute to multiple strategic initiatives that you will coordinate.What You Will Be Responsible For

• Managing product releases: You will be responsible for managing the release of new products and features, including coordinating launch activities and ensuring that everything is ready for launch.

• Defining and implementing product development processes: You will be responsible for defining and implementing the product development process, from ideation to launch. This includes working with product managers and cross-functional teams to develop product roadmaps, prioritize features, and create timelines.

• Data visualization: developing and evolving product management dashboards and data visualization helping the product team understand product quality, customer satisfaction, team performance and product adoption, and retention.

• Monitoring product performance: You will be responsible for monitoring product performance metrics such as sales, customer satisfaction, and usage data to identify areas for improvement and optimize product performance.

• Coordinating cross-functional teams: You will work with cross-functional teams, including engineering, design, marketing, and sales, to ensure that everyone is aligned and working towards the same goals.

• Communicating with stakeholders: You will be responsible for communicating with stakeholders, including executives, investors, and customers, to ensure that everyone is up-to-date on product development and performance.

• Ensuring product quality: You will be responsible for ensuring that the product is high quality and meets customer expectations. This may involve working with the engineering and quality assurance teams to identify and fix issues.

How You’ll Make An Impact

• Work closely with Product Leadership and Engineering Management to understand the priorities and plan to bring these to fulfilment.

• Set Product leadership rhythms for monthly and quarterly business reviews.

• Coordinate planning across the Product team in collaboration with Engineering and Design teams.

• Manage strategic product initiatives advancing both the goal clarity and project execution

• Facilitate effective meetings with product leadership including building agendas, capturing key insights, and tracking action items to completion.

• Support development of presentation content for executive team, board, and company town hall meetings

• Ensure Product processes are documented, kept relevant and stored in the appropriate location.

• Develop guide to tooling, particularly using Product Board effectively across the Business Units.

You will achieve your best if you have

• Five years of product management experience, at least 2+ of them in a SaaS company

• Effective program management skills, with demonstrated ability to lead teams

• Comfortable working with ambiguity and cross-functional teams with multiple stakeholders who do not report directly to you

• Demonstrated ability to manage multiple priorities under aggressive deadlines with minimal supervision, including complex initiatives

• Bachelor's degree in computer science, engineering, or related area

• Masters in Product Management or similar discipline would be a plus

You will stand out with the following competencies

• You are Outcome-Focused. You have a reputation for delivering business outcomes by being fully accountable at all levels and showcasing top-tier project management skills

• You are Resilient. You persevere in the face of challenges, continue to pave the path ahead, and keep teams motivated and engaged

• You are Organized and Focused. You tame chaos with your superb organizational skills and help prioritize programs to ensure what is truly needed is achieved

• You have Growth Mindset. You are continuously improving yourself and driving team development, process improvements, and innovation

Product Ops Manager Responsibilities

• The Product operations manager has responsibility for the following daily, strategic, and long term programs and activities.

• Day to Day Operations - Meeting and workshop logistics

• Meetings and workshops

• Assist in prep for Weekly Product Ops,  Monthly BU ops

• Organization, minute-taking, actions, follow-up for Release Planning and pre-planning

• Organization, minute-taking, actions, follow-up for Cross-team Interdependencies

• Product Management Dashboard views

• Dashboards on product development progress

• Intake demand

• Feature progress through product board

• Managing Walk Me updates and providing a readout on WalkMe data to product teams

• SME Network

• Coordinating the product documentation effort and sync with Training

• Internal training with feature releases

• Release notes

• User facing content

• Product Process Improvements

• Define controls, update the teams, and continuously improve

• PANs Process

• Product Release Readiness

• Product Planning

Strategic Initiatives

• The ongoing rollout of Productboard

• The internal rollout of the ideas portal and how we manage insights

• Portal rollout to customers

• Making sure that PB contains all the incoming demand

• Improving the product management process related to adoption and use of product board.

• Reporting on PB activity: insights (new ides), notes activity, maker and contributor activity

• Assist with the Strategic Initiative

• Product, Market and Org Readiness

Longer Term Projects

• End of Support Planning and coordination

• Product Management Sharepoint site maintenance and improvements

People Management – Direct Reports

• 2x Technical writers

• 1x Junior Content Developer (WalkMe)