Associate Business Systems Support Analyst
AMCS GROUP - DIGITAL WAYS TO A CLEANER WORLD
Do you want to work for an Irish company with global reach? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability.
AMCS leads the way
The AMCS team is at the cutting edge of technology. Companies come to AMCS to achieve their sustainability strategies as we help companies to reduce their carbon footprint and work in a more environmentally conscious way. AMCS has created digital ways to a cleaner world.
What we do
AMCS is Ireland’s largest indigenous software company. We are a global leader for integrated software and vehicle technology for the environmental services industry. AMCS delivers enterprise cloud-based software solutions worldwide supporting over 2,650 customers in 22 countries. AMCS employs over 700 people across 11 countries, headquartered in Limerick with offices in North America, Europe and Australia.
The AMCS Way
Do you want to work for an innovative, indigenous software company headquartered in Castletroy, Co. Limerick? Do you want to work for a global company with local roots? You can work for a large global brand while choosing the type of lifestyle that you want. AMCS is unique in its location for a company of its calibre. You get the benefits of working for a cutting edge company in a location that facilitates the best quality of life. You can be part of a company located on the Wild Atlantic Way with every amenity on your doorstep including an international airport.
Do you want to work for a company that you can be proud of; that is truly making a difference to the environment every day - and helping others to do the same? AMCS fosters a culture of connection - internally with colleagues and externally with customers. With AMCS, you can carve out your own future.
Do you want to work for a company where you can map out your career path? AMCS supports our team through continuous development, and we also have a policy of promoting internal promotion. We work to nurture our team and promote from within our own talent pool.
As a key member of the IT team, the Business Systems Support Analyst will have the following responsibilities:
·Provide customer focused support - Investigate, analyse and coordinate the resolution of day-to-day user related business Application problems.
· Act as liaison between users and vendors to resolve complex system or functionality issues.
·Thoroughly test all system changes to ensure reliable operations, requested initiatives have been met and existing functionality is not degraded.
·Become a SME for core business applications used by sales and Customer Success.
·Help review and analyse requests for current and new business systems or system changes.
·Building business requirements using interviews, document analysis, requirements workshops, use cases scenarios and business process analysis.
·Managing project work, enhancements, and fixes, from the request and requirements stage through build, test and deployment.
·Working with technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications.
·Managing Requests for Change and ensuring adherence to AMCS change control process.
·Creating knowledge base articles and other self-help support materials for end users.
·Provide training and mentoring to employees in supported areas.
KNOWLEDGE & EXPERIENCE
·Degree or equivalent in Computer Science or related field (or equivalent work experience) required.
·Strong business acumen and knowledge of Sales CRM or Customer Success systems.
·Knowledge of Salesforce is essential, Gainsight, SharePoint & Microsoft PowerApps are an advantage.
· Ability to manage problem solving activities efficiently and effectively in a team or individually.
· Ability to work independently, make decisions under pressure, while providing timely and responsive services resolution of all support requests
- Excellent customer management skills
-Excellent verbal and written communication skills. Fluent English is a must.
AMCS puts the power into your hands to grow your career.
At AMCS, Innovation, dedication and loyalty are our core values. It reflects in our personnel. Many employees have been with us for a long time. In such a way, we can retain the expertise and experience. We insist on a high standard of education and promote career progression with our specialized P.A.T.H professional development program for all our employees to grow with us.
Aside from our people, there are a variety of additional benefits that make AMCS a great place to work for you!
Check out our website for more information at: www.amcsgroup.com
Connect with us on LinkedIn here - https://ie.linkedin.com/company/amcs-group