Field Service Engineer
AMCS GROUP - DIGITAL WAYS TO A CLEANER WORLD
Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability.
AMCS leads the way
The AMCS team is at the cutting edge of technology. Companies come to AMCS to achieve their sustainability strategies as we help companies to reduce their carbon footprint and work in a more environmentally conscious way. AMCS has created digital ways to a cleaner world.
What we do
AMCS is a global leader for integrated software and vehicle technology for the environmental services industry. AMCS delivers enterprise cloud-based software solutions worldwide supporting over 2,650 customers in 22 countries. AMCS employs over 700 people across 11 countries, headquartered in Ireland with offices in North America, Europe and Australia.
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.
This role involves providing service and maintenance of on-board Hardware and Software on refuse collection vehicles. The role may involve significant travel within the UK and overnight stays at customer locations. The successful candidate must be willing to travel at short notice and must be flexible on working hours.
·Install, commission and test AMCS hardware and software products including all wiring and mechanical work on refuse collection vehicles
·Troubleshoot, repair and fully test equipment failures in the field.
·Deliver a timely response to our customer base
·Schedule and perform preventative maintenance procedures
·Maintain accurate and up to date records for all work completed
·Comply with the AMCS quality standards.
·Monitor the performance of equipment in the field, through data reports, to ensure that it meets both Customers and AMCS’s minimum requirements
·Liaise with customers pro-actively to ensure early detection of any problems.
·As part of the Installation/Field Service team, actively engage with other team members for effective knowledge transfer to ensure consistent quality.
-Record and report all service / repair visits correctly using our service ERP system so we can actively meet and / or exceed the expectations of our customers.
·Responsible for actively reporting and exchanging customer experiences and difficulties where you will also identify opportunities with the associated sales people so we can respond accordingly.
·Actively report any complaints encountered to the respective service coordinator and/or the field service manager.
·Accountable for Service parts inventory within the specified territory where you will manage and follow allocated stock inventory in order to maintain a high first time fix rate.
·Adhere to AMCS Policies of Code of Conduct/Ethics; Security and required training available at AMCS Academy.
·Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice
Education & Work Experience
· HNC / HND in a relevant discipline, must be computer literate
· Minimum of 2 – 3 years experience in a Field Service or Engineering role
· Good diagnostic and problem solving skills.
· Effective organizational skills.
· Have the ability to work on own initiative and to multi-task. ·
- Have a full clean Driving Licence (HGV licence an advantage)
· Must be able to demonstrate a hands-on approach.
· Must be flexible and able to travel.
· Mechanical, practical hands on experience would be essential
· Excellent interpersonal and communication skills - written, verbal, listening.
· Strong understanding of customer service.
· Ability to promote a strong sense of urgency to complete tasks on time
· Ability to solve practical, hands on, technical problems resourcefully
· Self starter with the ability to work independently, accompanied with strong execution and organizational skills
Travel requirements: significant travel required