IT Global Operations Manager

Sustainability that means business

Who we are:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

Job Responsibilities 

In your role as the IT Global Operations Manager, you will be responsible for overseeing the day-to-day operations of IT systems and infrastructure, ensuring that they are functioning efficiently and effectively. This includes managing the IT Ops engineers responsible for maintaining the systems, as well as ensuring that maintenance activities are performed in a timely and efficient manner. You will work closely with the Cyber & Information Security teams to ensure all infrastructure and systems are secure and actively managed to maintain compliance with IT policies and regulations, ensuring that the business is adhering to best practices and regulatory requirements. 

In the role you will also be responsible for identifying new technology trends and recommending solutions that would benefit the business.  

A minimum of 1 day per week is required working onsite at our HQ in Limerick

• Spearhead technical projects and continuous improvement efforts, ensuring that all changes are delivered within the designated timeline, budget, and specifications. 

• Deliver exceptional service by engaging proactively with stakeholders across the business. 

• Manage a team of engineers, setting clear objectives, offering hands-on technical support, conducting performance assessments, and promoting the team’s professional growth. 

• Manage relationships with external vendors & Service Providers, including outsourced IT services. Ensure that vendors adhere to contracts and meet service level agreements. 

• Take a central role in IT governance, ensuring that all IT operations align with relevant legal requirements, regulations, and industry best practices. This includes maintaining proper documentation and processes for auditing and reporting purposes, as well as overseeing risk management and business continuity planning. 

Educational 

• A degree in Data Science, Computer Science/Engineering or similar. 

• Relevant technical certifications (e.g., Microsoft, CISCO, AWS, CompTIA) are an advantage. 

Required experience: 

• Over 2+ years managing IT Operations, Technical Support, Desktop Support/Service Delivery. 

• Practical experience in managing and optimising IT infrastructure, encompassing both on-premises and cloud environments, server stacks, networking, and storage solutions. 

• Technical Knowledge – Microsoft, Linux, LAN/WAN and SAN, Cybersecurity, Active Directory, Disaster Recovery, Office365, Cloud technologies. 

  
  

• Technical background in IT Infrastructure, Networking and Cloud solutions including network redesign, Microsoft Solutions, Tenant Migrations, Systems upgrades / Implementation and good IT project delivery. 

• Proven ability to innovate and implement cost-effective IT solutions that support business objectives. 

• Expertise in automating routine tasks, managing patches, and ensuring that system updates are efficiently applied. 

• Strong knowledge of cloud security practices and cloud service models (IaaS, PaaS, SaaS). 

• IT Partner and IT Vendor engagement and management 

  
  

• Experience in leading and managing an engineering team. 

• Strong communication skills with the ability to establish credibility and articulate a clear vision to positively influence stakeholders of all levels. 

• Able to work in a fast paced and agile commercial enterprise. 

• Collaborative style of working and facilitating positive change in an ambitious, growing business.