Helpdesk Analyst

Who we are

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Key Responsibilities

The Help Desk Analyst role is an entry point to the Support department that provides immediate customer support through immediate response to system alerts and customer inquiries. The service involves initial triage and prioritization of the technical support process through upfront event analysis.

As this role is the frontline of the support lifecycle it handles a variety of software and hardware technologies while leveraging remote communication tools to assess and identify next steps. 

Education & Work Experience

• Degree in computer science or equivalent

• Proven ability to work on own initiative.

• An active interest in understanding of software engineering principles and processes. Practical experience/understanding  in relation to databases, Microsoft SQL server, managing hosted solution and web services.

• Excellent communication skills (both written and verbal), especially with regards to providing information to clients.

Skills & Competencies

• Ability to multi-task and prioritize work.

• Excellent communication & organization skills

• Energetic, enthusiastic and highly accountable

• Experience in SQL server or Oracle and database administration, mobile communications software would be an advantage

• Experience in a customer facing role is desirable but not essential.

Join Our Mission for a Sustainable Future and Enjoy the Following Benefits:

• Health insurance that covers up to three dependents

• Shuttle service for convenient transportation

• Complimentary on-site food and coffee for your enjoyment

• Allowances

• Access to a comprehensive learning and development platform that provides on-the-job training on essential skills, with the ability to track your progress centrally

• 15 days of vacation leave and 15 days of sick leave for your well-being

• Joining a world leader in sustainability software services

• Hybrid work arrangement for a flexible work-life balance