Enterprise Account Manager

Sustainability that means business

Who we are:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people:

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

We are seeking a dynamic and experienced leader to join us as an Enterprise Account Manager. This role involves taking ownership of our top customers / key accounts, nurturing these significant relationships, and building connections across all levels of their business. Your primary responsibilities will include maintaining client satisfaction, driving revenue growth, and identifying opportunities for upselling and cross-selling.

In addition to acting as the main point of contact for these top accounts, you will orchestrate our internal functions to provide the best support to our most valuable customers. Your crucial role will require you to understand their business goals, industry trends, and the specific needs of each client, using this knowledge to provide tailored strategic solutions.

Ideal candidates should possess exceptional communication and negotiation skills, a solution-oriented mindset, and an unwavering commitment to our clients' success. Your ability to lead and influence at multiple levels will be key in maintaining and elevating our status and reputation with our most valued customers.

Enterprise account manager responsibilities:

• Account Management/Point of contact for the overall relationship and success of the AMCS customer base

• Upsell/Cross-sell against existing AMCS customers

• Maintains a proactive communication and engagement with the customer base on a defined cadence through various methods including:

  • In person meetings / QBRs

  • Phone

  • Email

  • Webinars

• Creating and coordinating mass communications to AMCS customers as needed

• Proactively track churn and churn risk including but not limited to

  • Churn totals against yearly target/KPIs

  • Churn risk - ones that we feel are at risk but not yet 'official'

  • Churn forecast

  • Charts with relevant info, such as Churn by product, churn customer count by product and any other useful stats

• Assist CPI disputes while managing against the annual CPI target

• Assist with classic contract renewals including the coordination of renewal steps to completion

• Maintaining the advocacy/referenceable status of non-classic customers

• Contribute to AMCS customer data cleanup efforts (Salesforce, NetSuite, etc.)

• Assist with the LEAP and adoption collaboration to help develop best in class adoption insights.

• Own the coordination and execution of Classic Customer engagement – Ask the Expert Sessions

• Track Closed/Won opps generated by CX in Salesforce

• Track AMCS publicly traded customers, summarizing key take aways from quarterly earnings calls in Salesforce

• Using academy content, either host webinars or share via email (or both) targeted to specific functional crossover to our classic base to grow confidence in our NextGen platform.

Enterprise account manager required skills:

• Effective Communication: You possess strong interpersonal skills, with a proven ability to build tangible and remote relationships, establish rapport, and instil trust with clients.

• Problem-Solving and Analysis: You're adept at identifying and addressing clients’ needs promptly, using excellent analytical and problem-solving skills.

• Proven Account Management: You've shown notable proficiency in account management. Your focus is on strategic relationship development and revenue growth.

• Multitasking and Attention to Detail: Your ability to manage multiple accounts, maintaining high accuracy and attention to detail, sets you apart.

• Negotiation and Influence: You have robust negotiation skills and can influence outcomes, driving results while navigating hurdles.

• Time Management: Exceptional organizational and time management skills enable you to prioritize tasks effectively and meet stringent deadlines.

• CRM Proficiency: You are proficient at using CRM software and related tools, employing them to manage client relationships effectively and monitor performance metrics.

• Industry Knowledge: You possess comprehensive knowledge of industry trends, market dynamics, and account management best practices.

• Independent and Collaborative: You demonstrate the ability to work both highly independently and collaboratively, teaming up with cross-functional departments to achieve shared objectives.

Required qualifications:

• Proven ability to meet and exceed sales targets.

• Fluency in English is essential.

• 5 + years as key account account manager, preferably in a B2B SaaS environment.

• Tech savvy and experienced in a consultative approach with customers.

• Excellent customer service and a sense of urgency for follow ups with customers and the network.

• Demonstrated ability to build and maintain strong client relationships.

• College degree in business, marketing or equivalent.

• Strong written and verbal communication, prioritization, and multi-tasking skills.

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.

• Excellent presentation and negotiation skills.

• Ability to travel for client meetings and industry events as required.