Customer Support Engineer

Sustainability that means business

Who we are:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

About the Role:

Why join AMCS as a Customer Support Engineer

·         Superior SaaS technology with focus on Quentic Software product.

·         Become part of our amazing cross departmental regional team.

·         Excellent opportunities to grow your career.

·         Location: Berlin

·         Job type: Hybrid

Business English proficiency & fluent German or Finnish speaker essential

Responsibilities:

·         Independently communicate to customers of the Quentic Software.

·         Record, analyse, discuss and develop solutions to specific customer questions or requirements.

·         Document and follow up as needed and record error messages and customer requests via e-mail and telephone.

·         Classify and analyse the suggestions.

·         Write tickets and communicate to internal stakeholders to help solve customer issues.

Required Qualifications

·         Vocational training or studies with technical specialization and/or HSE orientation.

·         Professional experience in software support is a must.

·         IT affinity, service mentality, communication and problem-solving skills.

·         Secure knowledge of English and German OR English and Finnish.

·         Very good verbal and written communication skills.

·         Time and self-management.

·         Ability to work in a team.

·         Knowledge of HSE or ESG desirable.