Business Analyst

Sustainability that means business

Who we are:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

The Business Analyst will be part of the Professional Services team, working to scope and deliver solutions to our existing and future customer base for all our software products which includes, mobile computing and communication software, back-office software solutions and hosted environments. The Business Analyst will be a product expert capable of leading the customer to leverage the best business practices in the industry.

Responsibilities will include:

• Gain excellent understanding of the business issues and data challenges and industry.

• Be expert in the use of the AMCS product and its configuration within the industry.

• Work with specific project teams and with Product Manager(s) to capture requirements and develop specifications for both specific project deployments and roadmap development.

• Review and edit requirements, specifications, business processes and recommendations related to proposed solutions at customer sites.

• Document functional specifications and system design specifications both for commonly identified requirements and for specific client engagements.

• Analyse client organization process against best in class, identify strengths and weaknesses and suggest areas of improvement.

• Work with client personnel to identify required changes.

• Communicate needed changes to development team.

• Consistently deliver high-quality services to our clients.

• Lead client meetings as a subject matter expert.

• Provide regular reporting to applicable managers, executive team, and the client as required.

• Actively participate in resolution of issues and conflicts, internally as well as with clients and other vendors where appropriate.

• Engage in scoping and requirements gathering for new and existing projects as necessary.

• Have strong IT skills.

• Be able to understand customer requirements and relate these back to the project delivery team or software development team where appropriate.

Desired skills and experience:

• Fluency in both German and English is required.

• 5 years + of work experience preferably in software industry

• 2 years + minimum experience in a similar role

• Customer facing experience - taking meetings with customers, providing input to resolve any issues, and driving any actions to completion.

• Excellent communication skills (both written and verbal), especially with regards to providing information to clients.

• Quick to learn ERP systems.

• A good knowledge of software engineering principles.

• Excellent Analytical and Problem-Solving skills

• Delivery of hosted ERP systems