Sustainability that means business
Who we are:
Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.
What we do:
Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.
Our people
AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.
Position Overview:
We are seeking a highly motivated and results-driven Strategic Account Manager to join our team. The ideal candidate will be responsible for developing and nurturing multifaceted relationships within our named strategic accounts. You will be the key point of contact for these accounts, ensuring their needs are met and identifying opportunities for growth. Your role will be critical in executing communication strategies, managing contract renewals and upsells, and providing valuable industry insights that benefit both the customer and AMCS Group.
Key Responsibilities:
Develop and maintain strong relationships with key stakeholders within named strategic accounts.
Execute communication and reviews on a minimum quarterly basis to assess account health and discuss strategic priorities.
Coordinate cross-functional programs across various AMCS departments (e.g., Product Development, Customer Success, Marketing) to address the unique needs of our strategic accounts.
Manage contract renewals and identify upsell opportunities to drive revenue growth within existing accounts.
Gather and analyze industry insights through interactions with strategic accounts to inform product development and marketing strategies.
Collaborate closely with the AMCS sales group to refer cross-sale opportunities and create a seamless customer experience.
Monitor and report on key performance metrics including Net Revenue Retention (goal of 112% annually), churn rates, and referral rates, ensuring accountability and performance improvement.
Measures of Success:
Achieve and maintain a Net Revenue Retention rate of 112% annually.
Minimize customer churn through active engagement and satisfaction strategies.
Successfully execute regular executive communication cadences with strategic accounts.
Generate and refer cross-sale opportunities to the AMCS sales group.
Qualifications:
Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
5+ years of experience in account management, sales, or a strategic role in a SaaS environment.
Proven track record of developing and nurturing relationships with senior executives.
Strong understanding of the North American Resource Management industries and the challenges they face.
Excellent communication, presentation, and negotiation skills.
Demonstrated ability to coordinate cross-functional teams and drive strategic initiatives.
Analytical mindset with the ability to derive actionable insights from data.
What We Offer:
Competitive salary and performance-based bonuses.
Comprehensive benefits package, including health, dental, and retirement plans.
Opportunities for ongoing professional development and certifications.
A collaborative and supportive work environment focused on innovation and sustainability.