Sustainability that means business

Who we are:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

As a member of the Customer Education and Product Training team, the Senior Instructional Designer will have the following responsibilities:

·         Determine how best to educate our customers, partners, and employees in the use of the AMCS platform in a way that aligns with the product roadmap, customer needs, and compliance with best practices

·         Produce End User, Super User, and Professional training on AMCS Platform for the Scrap Recycling or Metals Industry, and other lines of business as required

·         Research and translate technical product information into plain English for non-technical users

·         Conduct training needs analysis, produce curriculum plans, apply instructional design principles, and produce training and elearning content

·         Establish relationships with key stakeholders and subject matter experts to develop curriculum specifications, gather course content, and develop materials

·         Manage and deliver on end-to-end planning, design, and development of engaging learning activities and compelling technical course content across multiple products and at a variety of expertise levels and roles that enhances retention and transfer of learning for delivery via instructor-led, virtual, eLearning, job aids, instructional handbooks, and recorded formats

·         Produce software simulations and other practice activities for learners

·         Apply best in class instructional design strategies based on a deep understanding of adult learning theories

·         Review feedback and refine course materials to support instructor and learner needs.

·         Provide train-the-trainer sessions for internal subject matter experts (SMEs)

·         Contribute to certification exam materials, including scenarios, multiple-choice, and other formats for use in testing AMCS platform knowledge

·         Oversee the work of more junior members of the team, providing guidance, and influencing team members through discussion and collaboration

·         Create and update curricula to be delivered in multiple modalities including online, instructor-led, and virtual instructor-led training

·         Manage participant and trainer materials

·         Manage the localisation of training materials as required

·         Ensure course materials meet our quality standards and align with writing and style guidelines

·         Actively encourage continuous improvement, and proactively identify process improvements for training production and delivery

·         Perform administrative tasks on Skilljar or other LMS as required

Skills required:

·         2+ yrs. domain expertise in one or more of the following: ERP, Media, or Cloud Technology

·         Technical degree (e.g., Computer Science)

·         4+ years’ experience designing and developing instructional materials for technical content, including instructor-led materials, online/e-learning modules, job aids, online tutorials, knowledge assessments, and other training materials

·         Demonstrated working knowledge of eLearning development tools such as Articulate Storyline/Rise, Captivate, Camtasia, Vyond, Skilljar LMS (or similar), virtual instructor-led training tools, and social learning tools

·         Ability to apply adult learning principles and incorporate this into curriculum design and development

·         Demonstrated ability to assess training effectiveness and ROI to stakeholders and leaders

·         Proven experience collaborating with global stakeholders, SMEs, front-line managers and front-line employees

·         Ability to edit content for the purpose of knowledge transfer and skill development; this includes skill in collaborating with subject matter experts and managers to help write and develop technical content

·         Strong written and verbal communication skills.

·         Strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint